PEACH BLOCK ([info]peachblock) wrote,
@ 2008-10-28 04:46:00
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Etsy Feedback \ Etsy User: Ellaphant
So, I haven't gotten bad feedback from Etsy yet, except for this one neutral feedback about the chain being "too short" on a necklace. I thought it was a pretty dumb feedback since the product listing actually said "The chain is 16 inches in length". I mean, it couldn't be simpler, honestly. The buyer just needed to actually read.

So anyway, I knew I could have *nicely* explained the situation to the buyer and asked if they could find it in their heart to change their feedback because it's important to me. But... I honestly just couldn't care less, and I sure as hell didn't feel like being nice and begging her to change her mind.

So! I sent her a message saying:

Hi! I'm sorry the donut necklace chain was too short for you, but the product listing specifically noted the length of the chain. Therefore, it had nothing to do with me being a bad seller that warrants less than a positive feedback. I'm afraid it was just bad judgment of your own neck size on your part. I just wanted to mention this so that in the future, you might learn to read the entire item description first before buying or possibly thinking before you leave feedback for other sellers.

Okay, so maybe the "bad judgement of your own neck size" might have been a little mean, but I really was just being honest. If you're going to do intelligent adult stuff like buy items from the Internet, you should also make sure to follow through with intelligent adult skills such as reading and thinking about what you're actually saying before your say it.

Anyway, nearly a month later, she finally replied:

ok relax.
i was just replying to what i thought - my bf, "ellaphant" bought it for me. he didn't tell me that it had length chain listings.
im sorry if i was rude, but it'd be nice if you didn't send back comments like that.
and maybe it was the first time that he's bought from etsy.

The bad grammar and punctuation tells me that it's not even worth the trouble to further carry the argument. Maybe it was his first time on Etsy, but was it his first time to engage in a sale? Maybe he doesn't like to read? Maybe he just likes to look at pictures? Maybe don't blame it on your boyfriend since you were the one who doesn't know how to leave proper feedback? And seriously... it'd be nice if I didn't "send back comments like that"? What *would* be nice is if you weren't an idiot and I wouldn't even have to send back comments like that. Plus, it wasn't even that mean. I just informed her of her mistake and advised her for the next time she (or her boyfriend) decides to purchase something from another seller. I mean... geez, why so defensive? At least have the decency to admit (or fix) your mistake instead of whining about the consequences.

Anyway. I guess I just wanted to vent. I was about ready to type a not-so-nice reply, but it wouldn't have led anywhere. I couldn't even decide on what to say.

1.) I'm sorry I hurt your feelings, but you screwed up my perfect feedback score. And you're not even sorry.
2.) With all of the 'I thoughts' and 'didn't knows' and 'maybes' you have, it's even more reason to check before leaving your feedback. Negative or neutral feedback effects my selling reputation as a whole, and I would appreciate if it was about more than someones inability to read. (<-- That one's from Zach)
3.) I hope you choke on your necklace. (haha, get it? cause it was too short..)

(28 comments) - (Post a new comment)


[info]peachblockfan
2008-10-28 09:49 am UTC (link)
lols at number 3. BUT YAY FOR NUMBER 2, THATS MINE. Anyway, yeah, it's silly. But what can you do, no sense in having an argument every month that she comes to reply.

YOU WIN ETSY

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[info]peachblock
2008-10-31 03:28 am UTC (link)
I think maaaybe it's almost worth it for the monthly nasty email. It'll give us all something to look forward too, since I'll be posting them (naturally).

(Reply to this) (Parent)

[info]peachblock
2008-10-28 09:58 am UTC (link)
4) yeah, if your boyfriend was the one who purchased the necklace from me, then this message was directed to him. kindly relay this message: please don't let your girlfriend have access to your account. she leaves dumb feedback on stuff that you purchased. it's not a suggestion box.

(Reply to this)


[info]rainbow_sweets
2008-10-28 10:13 am UTC (link)
I doubt the boyfriend ever read anything. His GF was like, 'OMG I WANT THAT ONE!!' and he just got it. She then says it's his fault but in the end just claims he's new to etsy.

(Reply to this) (Thread)

[info]peachblock
2008-10-31 03:30 am UTC (link)
haha, I think you're absolutely right. I think she's the kind of person who would keep coming up with things to blame other than her own stupidity.

(Reply to this) (Parent)

[info]cherupon
2008-10-28 11:27 am UTC (link)
Arrrr how annoying. It's not like you didn't have the length of the necklace listed there! Don't people read down to the fine print before buying anything??? I also don't understand why the boyfriend is not replying instead of the girlfriend as he was the one who bought it....Also, I think you were perfectly civil in your reply.

If only there was like a thing like ebay where you can leave a little note underneath explaining what happened. Though those do have the potential to come of sounding pissy as well. D: Too bad you already left them feedback? Is there anyway to dispute feedback on etsy as well?

(Reply to this) (Thread)

[info]peachblock
2008-10-31 03:35 am UTC (link)
Yeah, I had this habit of leaving feedback before they leave me feedback. Boy, this was a learning experience though. Ever since, I've never left feedback until I get one from them.

There's a way to ask them to change the feedback they left me, but that involves asking nicely and I was just in a pissed off mood at that time and couldn't even bring myself to write a fake friendly email. I figured pretending to be nice would make me feel worse than just living with 1 neutral feedback.

(Reply to this) (Parent)

[info]sickforcute
2008-10-28 12:15 pm UTC (link)
ugh totally annoying!! i think you handled yourself perfectly considering the buyer obviously hadn't read the listing before purchasing!! You basically got a neutral for doing nothing wrong. LAME!

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[info]peachblock
2008-10-31 03:36 am UTC (link)
Why thank you :) I'm glad you agree though. No matter how I think about the situation, I can't see how I could have even prevented it. It was totally their fault, and they can't even see it. Boo.

(Reply to this) (Parent)

[info]kung_fu_cowgirl
2008-10-28 12:41 pm UTC (link)
I'm all for #3!

I totally know how you feel! I've tried SO hard to maintain positive feedback on etsy, meaning being overly nice to people who sometimes I just want to tell to fuck off and also giving refunds and reshipping packages when I probly shouldn't. To me, "neutrals" are *almost* just as bad as negatives because they are still just a smear in the perfect score and they still totally bother me. I know it's insanely anal but I can't help it!
I just got a neutral from this girl that was the hugest pain in my butt. She basically wanted stuff for free. A million convos and pictures and loads of time later she finally settled on four lousy zippers. After paypal and etsy fees I might as well have just mailed the stupid things for free. Then she left neutral feedback with no explanation. I sent her a convo to ask her why she wasn't pleased with her order and she replied that she was happy with her order and would order again. ARGHHHHHHHHHH! I asked her to please "kiss and make up" and reverse the neutral feedback then, but of course she didn't. I had already left her positive feedback too. I so wish I could change that! Now everytime I see that little "1" by the neutral it kinda stings a little.
So uhhh yeah. Try not to let it bother you as much as it bothers me or you'll end up crazy like me :)

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[info]peachblock
2008-10-31 03:40 am UTC (link)
Haha, thanks :) I'll try my best to just ignore it. I actually managed to push it out of my mind until I got that dumb reply from her. These comments make me feel so much better though. Just knowing that everyone else thinks she's as dumb as I thought she was.

Down with bad customers! I hope when they die, there's such as thing as bad customer hell where they have to line up 99999 years before they let them into heaven. Ahahah..

(Reply to this) (Parent)

[info]artfuldodger
2008-10-28 12:44 pm UTC (link)
I'd e-mail her back and tell her that her boyfriend needs to take responsibility for what goes on with his account. She shouldn't be using it if she wasn't the buyer, period.
:(

(Reply to this) (Thread)

[info]peachblock
2008-10-31 04:55 am UTC (link)
I completely agree. Feedback is a way for buyers to rate their buying experience, not for the gift-receiver to complain about sizing. She wasn't the one who picked it out in the first place!

(Reply to this) (Parent)

[info]faeriesmak
2008-10-28 02:30 pm UTC (link)
Yea..that really sucks. I pretty much ignore any feedback that I get like that. Some people just are out there to start drama or to try to get stuff for free. I get a LOT of bad ones on eBay...I was selling some brand new shoes that were still in their boxes and people were leaving me neg. that they were used and torn and dirty. Annoying. The rest of your feedback is steller so I wouldn't worry about it!

(Reply to this) (Thread)

[info]peachblock
2008-10-31 04:56 am UTC (link)
Arg, I hate customers like that. We're not exactly WalMart where they can just make up some lame excuse and we're supposed to believe them.

(Reply to this) (Parent)

[info]darshanabear
2008-10-28 09:58 pm UTC (link)
basically "i'm sorry my boyfriend can't read and is too illiterate and or retarded to possibly understand how to ever order anything on the internet and I am too lazy that my fatass can't even click on the listing to see how long the length of the chain was that he bought so i could confirm it that it was his fault and that it's too short for me cause my pig-neck breaks all things pretty, i smell like a dirty butthole"

WHAT A BITCH.


numba 3 all the way.

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[info]peachblock
2008-10-31 04:58 am UTC (link)
Hahaha, pig-neck!! You're so mean, Darshie! But you make me laugh :P

(Reply to this) (Parent)

[info]crushedcereal
2008-10-29 12:56 am UTC (link)
AHahahaha @ 3) I hope she chokes on her necklace!
God, that's crummy though :/

The next time i buy something off your etsy I will leave this as part of the feedback:
"Length of the necklace was PERFECT"

(Reply to this) (Thread)

[info]peachblock
2008-10-31 04:59 am UTC (link)
Hahaha... Thank you, Miss Sabbie. That's why I <3<3<3 you.

(Reply to this) (Parent)
Meeting expectations
[info]iron_wang
2008-10-29 04:58 pm UTC (link)
Wow, an online customer suck. I didn't think it was possible. She wasn't even the one who bought it, her boyfriend did. Imagine in the real world how she is?

(Reply to this) (Thread)
Re: Meeting expectations
[info]peachblock
2008-10-31 05:03 am UTC (link)
Oh, it's possible. It's not as bad as real-world customers who try to cheat and steal, but they still expect to get things for free and expect store-quality discounts when independent crafters and artists aren't exactly department stores. The good customers outweigh them immensely. A lot of people really do appreciate hand crafted stuff.

(Reply to this) (Parent)

[info]atomic_cupcakez
2008-10-30 01:23 am UTC (link)
You should tell her she needs to go back to school or learn how to type before she attempts to read an etsy entry.


-Sigghhh..-

(Reply to this) (Thread)

[info]peachblock
2008-10-31 05:06 am UTC (link)
Haha, yeah, I hate how I put so much thought into the message I sent her so that she would understand exactly what I meant, and then she responds with something that's worse than what a 6-year-old can type. I doubt she even spent more than a 5 minutes worth of thought into what she was saying, and she still hasn't realized what she did.

(Reply to this) (Parent)

[info]bunnyfetish
2008-10-30 03:41 pm UTC (link)
OMG. I saw that feedback, and I was gonna tell you what a dumbass I thought that person was. Even I was bothered by it! From now on, all my feedbacks will include "Exactly as described," "Perfect length/size", etc.

But yeah. There's no point in responding. For me, typing out responses to people like that makes me realize that it won't fix anything, and that I don't want to deal with the message I'd get in return.

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[info]peachblock
2008-10-31 05:08 am UTC (link)
Hahaha, thanks so much, Miss Seana! I almost want to link her to this post just to show her how many people think she's a total idiot. Maybe she'll find it on her own. :P

(Reply to this) (Parent)

[info]tirilil
2008-11-14 11:21 pm UTC (link)
Because of that message you sent her, I like you even more!
This part: "I'm afraid it was just bad judgment of your own neck size on your part" is SO.MUCH.WIN! Pig-neck! Definitely #3.

I've never had the guts to chastise buyers, but holy crap do I want to sometimes... Jeff can attest to lots of cursing at "fucking stupid people who must have trouble just figuring out how to put one foot in front of the other without falling", or "JUST FUCKING GOOGLE IT" when they ask stupid questions about very simple techniques used in my free patterns.

Oh, and the woman who bought the same pattern 5 or 6 times, and two weeks later asked me why she hadn't received anything in the mail yet... it was a PDF-PATTERN! Which is mentioned in every other sentence in the listing because I know people are idiots.
She still didn't get it. Then I resent her the pattern through her email after having explained thoroughly... and she proceeded to buy and pay the same pattern 3-4 more times because she felt bad or something. So I refunded each payment and cancelled the sales, because hey, she had already paid.
Then she sent me positive feedback, but not on the actual feedback page, no. In a convo.
I guess I should be thankful that she apologized in the end, but man, that was a painful two weeks.

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[info]peachblock
2008-11-15 03:38 am UTC (link)
Wow, that is a weird customer. I probably would have just kept all the extra payments XD That would have been bad though. She's lucky you're an honest and patient seller :)

(Reply to this) (Parent)(Thread)

[info]tirilil
2008-11-15 03:45 am UTC (link)
No, no. I PRETEND to be patient :p In reality I'm yelling insults that would make a sailor blush at the screen.

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